FAQs

 

Questions about Registration/Logging In
Q: How to I register for the Wheel of Fortune Second Chance Promotion?
A: You will need to create an account on this second chance website. To create an account select Login/Register and enter the required information. After a successful registration, you can return to the Wheel of Fortune Second Chance Promotion and login.

Q: I forgot my password. What should I do?
A: Click here for help in resetting your password.

Q: What should I do if I encounter a problem at the Second Chance website?
A: Go to the FEEDBACK page to let us know what problem you are experiencing. We will assist you via return email. The more details you can provide about your problem, the better chance we will have of quickly working through the problem.

Questions about Ticket Entries
Q: What games are eligible for this promotion?
A: Only non-winning $5 Maine Lottery Wheel of Fortune instant game (#305) tickets are eligible for entry into this Second Chance Promotion.

Q: What do I do if I receive an error message while submitted a ticket?
A: If you receive an error message while submitting a Wheel of Fortune ticket, try these troubleshooting steps:

  1. First, make sure that you are using the 3-digit Game Number along with the 12-digit Entry Number found on the back of your non-winning Wheel of Fortune Instant Ticket game.
  2. Make sure that you are using both white boxes within any given "Ticket Entry" area rather than placing all numbers in a single box.
  3. Check your Wheel of Fortune "My Entries" page and verify your previous entries to ensure that the ticket wasn't submitted already. The system will not allow the same code to be submitted twice.
  4. Check your ticket very carefully to ensure that it is not a cash prize winner. You can visit any Maine Lottery retailer and have your ticket checked to verify any winnings.

Q: Once I have entered a ticket online, do I need to save the actual ticket?
A: Once the ticket has been successfully submitted, it is not necessary to keep the ticket.

Q: Can I enter a drawing more than once?
A: Yes. You may enter any drawing as many times as you wish, however, a player is eligible to win only one (1) prize in the drawing. Each entry requires the use of a separate qualified non-winning ticket or tickets.

Q: How can I be sure that my Internet entry has been submitted?
A: Each time you submit a ticket code, a record of your entry appears on your "My Entries" page. All of your entries appear on that list for your information and reference, so you can check the list against the tickets you are holding.

Questions about Prizes
Q: What are my chances of winning a prize in a Second Chance Drawing?
A: Your odds of winning will vary, based on the total number of entries that are received for a drawing, the total number of entries that you have submitted and the number of prizes being awarded.

Q. How do I find out if I am a VIP trip winner?
A. Winners will be contacted within 48 hours after the drawing. You can also check the Winners Page of this website after the drawing to see if you were selected as a winner of the VIP trip to Hollywood.

Q: I see that I won VIP Trip to Los Angeles, how do I claim my prize?
A: For questions regarding claiming a prize, please contact the Maine State Lottery at:

(800) 452-8777 (Maine only)
(207) 287-3721
MaineLottery@Maine.gov

Q: I see that I won a VIP Trip to Los Angeles. When can I take my trip?
A: If you won a VIP Trip to Los Angeles in the Wheel of Fortune Second Chance drawing the trip dates will be announced on this website. The trip is expected to take place between February 28, 2017 - March 4, 2017.

Questions about Eligibility
Q: Can I enter the Second Chance Drawing if I do not live in Maine?
A: Persons living outside the state of Maine are eligible to participate in the Wheel of Fortune Second Chance Promotion.